Customer Support Agent

 

100% Remote • Part-Time

About Pic-Time: 

We view Photographers as both artists and business owners. Our main goal is to elevate their photos into a successful business in many ways. We strive to give each one of them the tools that will simplify their photo delivery, amplify the visual experience, and maximize their business potential. Tools for efficiency, design, and business growth.

We believe that the new cyberspace for client communication brings challenges but also a lot of opportunities. With smart algorithms, we connect the dots between gallery and store, and together with our automated marketing platform we create new opportunities for the photographer’s business.

We are looking for multiple dynamic, high-performing team players to join our Customer Support Team! If you are a photography enthusiast who enjoys communicating, assisting others and providing solutions to your customers, then this role is for you.

We have multiple positions available across Australian and U.S. time zones to support our growing team. 

What you will do:

  • Support our photographers and their clients over live chat and email. 

  • Engage with photographers to understand their workflows and help them maximise Pic-Time’s features over live chat, email, and video calls.

  • Test and provide feedback for new features before they’re released to everyone else.

  • Engage and help our photographers in our Facebook group.

  • Engage customers with an empathetic and positive attitude.

  • Work closely with our developers and technical teams to ensure customer satisfaction.

  • Communicate with team members via video, chat, and email.

  • Maintain familiarity with Pic-Time’s system and updates.

Requirements:

  • Minimum availability of 25 hours each week (Minimum of 32 hours per week in November - December).

  • Availability to work at least 1 weekend a month

  • Comfortable with computer software and troubleshooting various problems.

  • Self-motivated.

  • Service-oriented personality with a can-do attitude.

  • Accomplished problem-solver.

 

Preferred: 

  • Familiar with the Pic-Time system.

  • Enthusiastic about photography and have basic knowledge of Adobe Lightroom and other tools used by professional photographers.

EQUAL OPPORTUNITIES

At Pic-Time, we prioritize diversity. We are an equal-opportunity employer that is committed to inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. We make hiring decisions based solely on qualifications, merit, and business needs at the time