Important Changes to Our Free Plan
As a company dedicated to empowering professional photography, we focus on developing the most advanced tools to power your business. To align with this mission, we occasionally need to adjust our Free Plan, and will be doing so on May 1st.
The following changes will take effect for all Free Plan users who have reached 6 months of use, starting May 1st. We recommend that professional photographers consider upgrading their plan, to unlock the full potential of their photography business.
The New Free Plan Changes
Storage Changes
The storage capacity for Free Plan accounts will be reduced from 10GB to 3GB after six months of use. Existing Free Plan accounts older than 6 months that utilize more than 3GB will have their galleries automatically removed by us within a week to align with the new limit, starting from the oldest ones created.
To view your account’s storage, click here.
Client Support Changes
We will no longer offer live chat or any other form of direct support to clients or gallery visitors of Free Plan users. For every new client issue, they will now contact the photographer directly and the photographer will get support from us.
Branding Changes
Free Plan users will no longer be able to use their logos in galleries and emails. Additionally, we will be removing the capability of adding watermarks to galleries. Existing watermarks in galleries will not be affected.
Upgrade to Enjoy the Best of Pic-Time
Enjoy plenty of storage for future galleries and offer your gallery visitors the best experience with all the support they need for just $7 a month when billed annually.
FAQs
How do I find out how much storage I currently have?
You can simply click here, or:
Login to your Pic-Time account
Go to Settings from your Main Dashboard
Click the Storage tab to view the storage for your account and individual galleries
Learn more here.
How do I find out when I joined Pic-Time?
You can contact our team at support@pic-time.com for your sign-up date.
What happens if I am on a Free Plan and have over 10GB?
Your galleries will be deleted from your account starting with the oldest created until we reach the 3GB storage limit.
What’s the difference between the Free and Beginner Plan?
While both offer beautiful galleries and a print store, the Beginner Plan offers photographers more advanced tools such as:
Branding capabilities such as adding watermarks to images and using your logo in emails and galleries.
Client live chat support
Choosing products for the store
Much more storage .
What will my clients see instead of my logo in emails and galleries?
Your logo will be replaced with the text "Taken by" followed by your business name.
Can I get my galleries back after they’ve been deleted?
Your galleries can be recovered up to one week after being deleted. To retrieve them, please upgrade your plan and contact support within this one-week period, and we will assist in recovering them for you.
How do I upgrade my plan?
Click here or:
Login to your Pic-Time account
Got to Settings from your Main Dashboard
Click the Plans & Billing tab
Click Manage to upgrade your plan
Will I be notified when my six months are up?
Yes! You will receive email notifications letting you know that you are getting close to being over the limit on time and storage, as well as directions on how to upgrade.
If I've been on a Paid plan for over six months and downgrade to a Free Plan, do I still get 10GB for an additional six months?
No, the six months are based on the account creation date, so your Free Plan would only include 3GB.
How do I contact support?
Reach out to support@pic-time.com or log into your account to use the chat window!
