Pic-Time Support Is Getting An Upgrade!

Offering fast, reliable, and friendly customer support is one of the most important aspects of Pic-Time. We’re continuing to improve our customer support by moving to Intercom, a powerful customer support software. This transition will give our support team more tools to offer you the highest level of customer support.

Why the change?

The transition to Intercom will allow our team to better prioritize customer issues, and will support a more efficient approach to customer support, all which leads to faster response times for you.

Improved Live Chat

Our live chat will be better than ever with different tabs for message history, news and announcements, and direct links to help center articles. You can expect a user experience that makes it even easier to connect with support and solve your issues. 

What does this change mean for me?

While our team is undergoing the transition, you may experience slight delays as we adapt to the best new workflows. Once the transition is complete, you can expect response times to improve to be even better than before. 

Don’t worry, nothing will change with how you contact support. 

While this is a back-end update, transparency is important to us and we want you to be informed about any changes to Pic-Time. We are so excited for our support team to have access to software that will improve their workflow, all while increasing the quality of customer service we can offer you.